Exchange Policy
Eligibility for Exchange
- If an incorrect size or product has been delivered to you i.e. the order does not match the item in the order confirmation e-mail.
- If the product you receive has a genuine quality/manufacturing defect. If you feel that the product is damaged or has a manufacturing defect, please photograph this as soon as you have opened the packaging.
- If your order meets our return eligibility criteria mentioned above, please contact us within 5 working days of delivery with the following information:
a) Order Number
b) Delivery Address
c) Specify the reason for return and in case of a defective or incorrect product, please send us an image of the item. - Please ensure that the product(s) being returned to us are unused, unworn and the original tags on the product(s) are intact.
You may contact us via e-mail at help@akritigulati.com or call us at +91 9999696963 from Monday to Saturday, between 10:30 AM – 6:00 PM (IST). We will look into the issue and respond to you within 48 working hours.
Please note that International Orders are not eligible for returns.
